Ordered clothes January 2, 2021. I then received notification that my order was dispatched & money was taken out of my a/c on Jan 5. I did not receive any email from Hermes or even a tracking number. Scheduled delivery date came & went with no sign of the items I had purchased. Monsoon refused to answer emails I had sent. They also stopped answering queries on Twitter which is not a good sign. I had to initiate a charge-back & suddenly I then get an email from Hermes in February with the tracking number. For a couple of days nothing showed up on the track & trace. As it turned out Monsoon then put an incomplete address on the parcel which mean't it could not be delivered to my address. The receipt has the correct full address on it. If items cannot be delivered An Post keeps the parcel for five days & it is then returned to the sender - get the drift - Monsoon gets the goods + the money. Luckily I kept an eye on it & immediately seen the not able to be delivered message and the person in An Post was able to sort it out for me. I received the clothes two days later. Latest update, on checking my a/c I found they closed it and my vouchers are gone. No great loss as I don't reckon they'll be trading for much longer. I would advise anybody who is having problems in getting your order delivered not to hang about waiting for them to communicate with you. If they haven't delivered the items within two to three weeks after the due delivery date - get the bank/card company involved. Same with refunds. Their excuses about Brexit are utter rubbish. I've shopped with another UK store & there was no such delays.

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